How to Cancel an E-Signature Request
If you need to cancel an active E-Signature request e.g. to correct an error or make changes, you can cancel a request before it is signed by the employee.
Who can cancel a request?
Only users with the Manage E-Signature Templates permission can cancel an E-Signature request.
How to cancel a request
Go to Documents - Signed Documents
Find the E-signature Request you want to cancel.
On any unsigned document, click the red "Cancel Request" button (located to the right of the "Send Reminder" button).
A pop up will appear asking if you would like to cancel your request
Click 'Cancel Request' to confirm, or 'Keep Request' to close the pop-up without making changes.
A confirmation message will appear once you have cancelled the request