In this article you will learn:
What is Bizimply Concierge
Bizimply Concierge is an AI assistant built into your Attendance dashboard and the Performance Management Hub. It automatically surfaces attendance insights at your locations each morning, and lets you ask follow-up questions in plain English to understand what is happening at your locations and why.
Attendance Insight Cards
Concierge analyses your attendance data overnight and generates insight cards that appear at the top of your Attendance dashboard and the Performance Management Hub each morning.
There are three types of card:
Significant Lateness
3 or more employees at the same location clocked in more than 30 minutes late within the past 14 days.
Example card title: “Riverside Cafe Dublin: Significant Lateness Detected”
Increased Lateness
Lateness at a location has increased by 40% or more compared to its own six-week history, and average lateness is meaningful (at least 2 minutes per shift).
Example card title: “Riverside Cafe Dublin: Increased Lateness Detected”
Multiple No-Shows
More than 5% of scheduled shifts had no clock-in, with at least 3 no-shows in the past 14 days.
Example card title: “Riverside Cafe Dublin: Multiple No-Shows Detected”
Each card shows the insight type, the location name, and a brief AI-written summary. You only see cards for locations you have permission to access.
Managing Your Cards
Dismissing a card
Click the x button in the top-right corner of any card to remove it from your dashboard. Dismissal is instant and does not use any credits.
Cards that reappear
If an issue has not been resolved, a dismissed card will reappear on your dashboard after 7 days. This ensures ongoing problems do not go unnoticed.
When new cards appear
Insight cards are generated overnight. New cards reflecting the previous day’s attendance data appear each morning. Card generation runs regardless of your credit cap status.
How to Use Concierge
When you see an insight card on your Attendance dashboard, here is how to use Concierge to investigate it:
Go to your Attendance dashboard or Performance Management Hub. Insight cards appear at the top of the page.
Click on a card to open the Concierge side panel. You will see a more detailed, AI-written explanation of the insight, with the key employees and dates highlighted.
Use the suggested follow-up question chips below the explanation to dig deeper. Each chip returns a focused, relevant answer.
Or type your own question into the free-text box at the bottom of the panel to ask about anything related to attendance at your locations.
Concierge responses are written fresh each time, so the wording may vary slightly if you ask the same question twice. The underlying data and figures will always be consistent.
AI Credits
Concierge uses an AI credit system to track usage. Your company has a monthly credit allowance that resets on the 1st of each calendar month. Unused credits do not roll over.
What uses credits
Credits are only consumed when you actively ask Concierge a question:
Action | Credit cost |
Opening a card and reading the AI explanation | Uses credits |
Clicking a suggested follow-up question | Uses credits |
Asking a free-text question | Uses credits |
Viewing insight cards on the dashboard | Free |
Dismissing a card | Free |
Re-reading a previously generated Concierge response | Free |
When you reach your monthly limit
If your company reaches its monthly credit limit:
The Concierge button will appear dimmed with a message explaining why.
Insight cards remain visible on your dashboard and will continue to be generated overnight.
You can still dismiss cards, but you cannot ask Concierge any more questions until the limit is raised or the month resets.
To increase your credit limit, contact your Bizimply account manager or Bizimply Support.
Frequently asked questions
Why are there no insight cards on my dashboard?
Cards are generated overnight. If Concierge has just been enabled for your account, check back the following morning. If there are no cards after 24 hours, it means there are no attendance issues to flag.
The Concierge button is dimmed. What does that mean?
Your company has reached its monthly AI credit limit. Insight cards remain visible and will continue to update. Contact your account manager to raise your limit.
Can I see insight cards for locations I do not manage?
No. Both insight cards and Concierge explanations are scoped to the locations you have permission to access in Bizimply. You will only ever see data for your own locations.
Concierge gave a different answer the second time I asked the same question, why is that?
AI responses are generated fresh each time, so the wording can vary between sessions. The data and figures behind the answer will always be consistent.
If I dismiss a card, will it come back?
Yes, if the underlying issue has not been resolved. A dismissed card will resurface after 7 days so that ongoing problems do not go unnoticed.
If I hit my credit limit, do my insight cards disappear?
No. Insight cards remain fully visible and the overnight generation continues. Only asking new questions in the Concierge panel is paused until your limit is raised or the month resets. You will still be able to see your chat history with Concierge.
When do credits reset?
On the 1st of each calendar month. Unused credits do not carry over to the following month.
A card appeared but I do not think there is a problem. Should I be concerned?
Not necessarily. Concierge is designed to flag patterns early, which means it can surface issues that may seem minor at first glance. Use it as a prompt to investigate further, and dismiss it if you are satisfied there is nothing to action.
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