Skip to main content

Why can't I approve the Timecard?

There are some restrictions to approving Timecards which are there to keep data accurate. However, you may not be able to approve a Timecard due to your Role Permissions.

Updated yesterday

​To help keep the information on your timecards as accurate as possible, you won't be able to approve an employee's timecard if they are still clocked in from a previous shift.

When trying to approve an employee's timecard who is currently still clocked in you will see that the approve timecard button cannot be pressed and there is a warning symbol to the right of the approve button.

If you see the approve button cannot be pressed, you can hover over the warning symbol located to the right of the approve button which will show you the following message, "This employee must be clocked out of all shifts before their timecard can be approved. Click here to review the attendance records".

Β 

Once this message appears you can press the warning symbol and this will redirect you to the attendance record where this employee is still currently clocked in. The record in question will also be highlighted in red to help find this record. You will be able to clock them out by entering a clock out time for that record manually into the space provided.

When this process has been completed you will be able to approve the timecard for that employee for that week.

However, you may also be unable to approve a Timecard if the Timecard contains a Paid Time Off Record that exceeds the employee's Time Off Balance

This is the same for Daily Timecards:

To approve the Timecard, you will need to edit the Time Off record to remove the Paid Time Off which exceeds the balance available for the employee. To do this, click where it says "Paid Holiday" on the Timecard. This is a hyperlink which brings you directly to the Time Off Record in the employee profile:

Here, click on the "Edit Record" button at the bottom of the record

This will allow you to change the Paid Holiday Record until the Paid Hours of the record are less than the Estimated Available Balance, and you will be able to then Accept and Save the edited Paid Holiday Record:

Once the record is accepted, you will be able to approve the Timecard.

Related Articles:

Did this answer your question?