In this article you will learn:
How to clear your cache on Google Chrome
How to clear your cache on Safari
How to clear your cache on Firefox
How to clear your cache on Internet Explorer
When browsing the web, certain items such as images and web pages are stored or 'cached' in your browser. These cached items take up memory and can cause your browser to run more slowly than usual or crash.
Additionally, slowness or crashes may also be caused by system updates or server-related issues. Temporary slowness can occur when Bizimply is pushing updates to the platform, which are typically resolved quickly. Occasionally, server-related problems may also cause Bizimply to appear down, but these are usually addressed promptly by the technical team.
If Bizimply isn't running as you would expect in your web browser, we suggest clearing your cache.
Clearing your cache is often the first step in troubleshooting, but other factors such as system updates or server issues may also contribute to performance problems.
Note: We always recommend that you use Google Chrome browser. If you're using an alternative browser, switch over to Chrome to get the most out of Bizimply!
Clearing your cache for Google Chrome - Mac
On the right-hand side of your Chrome menu bar, you'll see 3 vertical dots
Click here, then navigate to Settings.
If you're browsing Chrome on a Windows PC then the vertical dots with be replaced with 3 vertical lines
If you're on an Apple computer, scroll down to the Privacy and Security section of the Settings page
You may need to expand the Advanced section to get here
Images & Files box, then select Clear Data
Clearing your cache for Google Chrome - Windows
Select History in the left-hand side menu
Click on the Clear Browsing Data button
Tick the Empty the Cache box
Click Clear Browsing Data
Clearing your cache for Safari
Click on Safari and then Preferences
Select Privacy and click the Manage Website Data button
Select Remove All and then Remove Now
Clearing your cache for Internet Explorer
Click the Tools icon on the right side of the menu bar
Select Safety and Delete Browsing History
Check the Temporary Internet Files and Cookies boxes
Click Delete
Clearing your cache for Microsoft Edge
Open Microsoft Edge: Launch the browser on your device.
Access Settings: Click the three dots (Settings and more) in the top-right corner of the browser window.
Navigate to Privacy Settings: Select "Settings" from the dropdown menu, then go to "Privacy, search, and services" on the left-hand menu.
Choose What to Clear: Under the "Clear browsing data" section, click on "Choose what to clear."
Select Time Range: From the dropdown menu, choose a time range (e.g., "Last hour" or "All time").
Select Data to Clear: Check the boxes for "Cookies and other site data" and "Cached images and files."
Clear Data: Click the "Clear now" button to remove the selected browsing data.
Restart Edge (Optional): Restart the browser to ensure the changes take full effect.
Clearing your cache for Mozilla Firefox
Click the three vertical horizontal bars on the menu bar
Click History, then Clear Recent History
Set the Time Range to Clear as Everything
Details segment, and tick the Cookies and Cache boxes
Click Clear Now
Having issues?
Additional Troubleshooting Steps
Access Bizimply Using a Non-Bookmarked URL: Type "bizimply.com" directly into your browser’s address bar to ensure you are loading the most up-to-date version of the site.
Try a Different Browser or Device: If the issue persists, switch to a different browser or device after clearing the cache to rule out local browser problems.
Perform a Disk Cleanup: Open the Start Menu, type "Disk Cleanup," select the relevant drive, check "Temporary files" and Cache, and click "OK." Refresh the Employees page to see if the issue is resolved.
If you've tried clearing your browser cache and are still experiencing issues using Bizimply, please contact our support team!
Additionally, you can check Bizimply’s official communication channels for updates or announcements about ongoing issues.
UI and Feature-Specific Issues
Missing "Add New Employee" Button
If the "Add New Employee" button is missing:
Reduce the browser zoom level.
Check your device’s screen resolution or display settings.
Ensure no filters are applied that alter the employee table view.
Try logging out and back in or switching to a different browser.
Employees Section Not Loading (Spinning Circle)
If the Employees section won’t load:
Clear your browser cache.
Update your browser to the latest version.
Employee-Specific Issues
Time Off Requests
If you cannot see or accept time off requests for certain employees, it is likely due to insufficient permissions. Permissions are managed by your organization’s admin. To resolve this:
Contact your admin to review your current access.
Request access to Manager profiles if necessary.
Time Off Tab Visibility
The Time Off tab is located within each employee’s profile. If it is not visible:
Verify that your user role includes permission to view Time Off.
Ensure you have access to the employee’s assigned location.
If access is missing, ask your admin to adjust your permissions.
Approving and Saving Time Off Records
If you are unable to approve and save a Time Off record for a colleague:
Ensure you have selected the specific days for the record.
Use the Time Off interface to confirm the days before saving.
Blank Employee List Page
If the employee list page appears blank:
Clear your cookies and cache.
Log back into Bizimply using the direct link (bizimply.com).
If employees are visible in the rota but not in the Employee tab, ensure you have cleared your browser cookies and cache, and log back into Bizimply by typing "bizimply.com" directly into your browser (avoid using a bookmarked link).
Limited Profile Visibility
If you can’t see full profiles for certain employees:
This may occur if the employee is shared with your location but their main location is elsewhere.
If permissions are the issue, request an admin to adjust your role access level.
Inactive Employees Count
The Inactive Employees count only reflects inactive employees in active locations. To view the full count, including inactive locations:
Generate an Employee Export Report and select all locations.
Related Articles: